Monday, December 20, 2010

What are the psychological barriers to business communication?

One possible psychological block is emotional. For example, you might be emotionally blocked if you are announcing a new policy you know will be unpopular, giving the first major presentation on your job, or writing to someone you dislike. The people with whom you are communicating are also subject to emotional blocks. They may feel indifferent or hostile toward you or your subject, or be biased against you (perhaps because of your youth, sex, race, relatives, friends, or even clothes) or against your subject (perhaps because the think it's illogical, perhaps simply because "That's not the way we've always done things here"). 


Perceptual: 
Even if there are no emotional blocks, every person perceives things differently. Although we all live in the same objective world, we all live in different subjective worlds. Communication involves perception, and perception is never precise. A second psychological block, then, is perceptual. 

One perceptual problem is that people perceive things differently. Given precisely the same data, people see, interpret, or respond to them differently. A second perceptual problem is caused by people "filling in" information without checking its accuracy.

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